Responsible Gambling Support at Stgeorge

Responsible Gambling Tools at Stgeorge Casino

Stgeorge Casino operates under a licence from the UK Gambling Commission, which requires us to give every account holder practical ways to control their play. We built our account settings around three core tools: deposit limits, time-outs and self-exclusion, so you can decide in advance how much time and money you spend with us.

These controls sit inside your account area rather than in a separate app, and once a limit is set it applies immediately to new deposits or sessions. If you want to slow down rather than stop completely, a time-out pauses your account for a set period without closing it; if you need a longer break, our self-exclusion options remove access to the account entirely.

Setting a Limit on Your Account

To add or lower a deposit limit, sign in and open your account settings; raising a limit takes effect only after a short delay, which is standard practice and prevents impulsive changes. Because our standard maximum deposit is £1,000, any limit you set works beneath that ceiling, and you can set it as low as our £5 minimum deposit if you want to keep your spending very tight. Our support team, reachable by live chat and email 24 hours a day, can talk you through any of these settings if you are unsure how they work. These same settings remain visible in your account history, so you can check at any time which limits are currently active.

Getting Help When You Need a Break from Play

Our support team is available 24 hours a day through live chat and email, and live chat is reserved for account holders so a member of staff can look directly at your account while discussing limits or a time-out. There is no phone line, so live chat is the fastest way to reach us if you want to change a setting the same day; if you are not signed in, email is the only route open to you until you access your account.

If you would rather step away from real-money play altogether for a while, our demo play mode lets you keep playing without placing a deposit, which can be a useful way to stay away from real-money stakes while a self-exclusion period runs its course. Deposit controls work alongside this: if you lower your limit through your deposit settings, the new cap applies to your Visa or Mastercard debit payments from that point onward, and any deposit above the new limit is simply declined.

We encourage anyone who feels their play is no longer under control to use these tools early rather than waiting until it becomes harder to manage, and to contact our support team directly if a setting does not appear to be working as expected.

Account Controls Step by Step

Each of the following controls is managed from inside your account once you are signed in, and each takes effect without needing to contact support first, though our team is happy to help if you would rather talk it through:

• Deposit limit: lower your maximum deposit at any time from your account settings, down to the £5 minimum deposit; decreases apply immediately, increases after a short review delay.
• Time-out: pause your account for a period of your choosing; during a time-out you cannot deposit or place bets, but the account itself stays open.
• Self-exclusion: close access to your account for an extended period, handled as a dedicated request rather than a simple settings toggle.
• Support contact: reach our team by live chat or email, available 24/7, if you want help choosing or adjusting any of the above.
• Signing in: use your account login to view or change any active limit, time-out or exclusion at any time.

None of these controls carry a fee, and none require you to explain your reasons before they are applied; you remain in control of when and how you use them, and you can adjust most settings again once any waiting period has passed.